Returns

We may make case-by-case exceptions and accept return requests beyond 30 days of receipt.

In most cases, if an item does not arrive at a fulfilment centre within 45 days of the return request, we will charge the customer for the item.

To start a return, you can contact us at support@mitrail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at support@mitrail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Warranty

Warranty is effective from the date of purchase and covers defects in materials and workmanship. Read below for details.

Warranty Exclusions:

• Normal wear and tear
• Misuse, neglect, accidents, impacts, water damage, fire, or other external causes
• Use not in accordance with the product instructions
• Unauthorized modifications or repairs
  
• Use with unauthorized or incompatible accessories
• Damage from electrical surges or power fluctuations
  
• Consumable parts such as batteries
  
• Cosmetic damage

What We Will Do:

If you encounter a covered defect during the warranty period, miTrail will, at its sole discretion, offer one of the following solutions:

• Repair the Device using new or refurbished parts
  
• Replace the Device with a new or refurbished Device
  
• Provide a full or partial refund of the original purchase price
  

How to Obtain Warranty Service:

Contact miTrail customer support at support@mitrail.com.

In your email, please include:

• A detailed description of the issue(s) you are experiencing.
  
• A photo of the device (including an installation photo if applicable).
  
• A summary of your troubleshooting steps so far.
  

Technical Troubleshooting:

Our support team will attempt to troubleshoot the issue remotely to see if they can assist with installation or optimize the device for your specific use case. This may involve power cycling, uninstalling/reinstalling the device, or temporarily moving the device to receive remote commands from our technicians.

Warranty Disclaimer:

Any modifications to the device, including hardware changes or unauthorized firmware updates, will void the warranty.

By returning your miTrail GPS device, you confirm that it has not been altered or modified in any way, particularly regarding its wiring. Please be aware that a modified device or a device not received within 45 days will void the warranty, and the replacement cost will be charged to your account.

Customer Support:

For any device issues or questions, please don't hesitate to contact our customer support team. You can reference our knowledge base articles or reach out by email support@mitrail.com. We are here to help!